Frequently Asked Questions
How do I start a troubleshooting session?
Simply select your equipment type from the home screen, then follow the guided diagnostic steps.
QSRPro will walk you through each test and provide real-time feedback.
Can I use QSRPro without creating an account?
Yes! You can use Guest Mode to access all troubleshooting features without signing in.
However, creating an account allows you to save your history and sync across devices.
What equipment does QSRPro support?
QSRPro currently supports fryers, grills, ovens, ice machines, refrigeration units, and beverage dispensers.
We're constantly adding support for more equipment types.
How do I escalate to a technician?
If QSRPro can't resolve your issue, you'll be prompted to create a technician report.
This generates a QR code or link that contains all diagnostic information, which you can share with your service provider.
Does QSRPro work offline?
Basic troubleshooting flows work offline. However, some features like technician escalation and
cloud sync require an internet connection.
Why does QSRPro need camera access?
Camera access is used only for taking photos of equipment during troubleshooting.
These photos help technicians understand the issue better. You can decline camera access and still use the app.
Getting Started
QSRPro is designed to be intuitive and easy to use. Here's how to get started:
- Open the app and select your equipment type
- Follow the guided diagnostic steps
- Answer questions about what you're experiencing
- Perform simple tests as instructed
- Get instant recommendations or escalate to a technician
Troubleshooting Tips
App Not Loading
If QSRPro isn't loading properly, try these steps:
- Check your internet connection
- Clear your browser cache or app data
- Update to the latest version
- Restart your device
Camera Not Working
If you're having trouble with the camera feature:
- Ensure QSRPro has camera permissions in your device settings
- Close other apps that might be using the camera
- Restart the app
- Try using a different browser (for web version)
Can't Generate Technician Report
If you're unable to create a technician report:
- Make sure you've completed all required diagnostic steps
- Check your internet connection
- Try refreshing the page
- Contact support if the issue persists
Technical Requirements
To use QSRPro, you'll need:
- Web Version: Modern browser (Chrome, Firefox, Safari, Edge) with JavaScript enabled
- Mobile App: iOS 13+ or Android 8.0+
- Camera: Optional, but recommended for photo documentation
- Internet: Required for full functionality (basic features work offline)
Contact Support
Can't find what you're looking for? Our support team is here to help.