Privacy Policy

Last updated: April 2026

Privacy Policy

Last Updated: March 2026

Fields-IQ LLC ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our applications.

1. Information We Collect

Account Information — Email address, name, and role when you create an account
Device Information — Device ID, operating system, and app version for usage tracking
Usage Data — Troubleshooting sessions, credit consumption, and feature usage
Photos and Media — Images uploaded for product identification (processed by AI and stored securely)

2. How We Use Your Information

We use your information to provide and improve our troubleshooting services, track usage credits, personalize your experience, and communicate important updates.

3. Data Sharing

We do not sell your personal information. We may share data with third-party AI providers (for product identification and flow generation) under strict data processing agreements.

4. Data Retention

We retain your data for as long as your account is active. You may request deletion of your data at any time (see Data Deletion Request).

5. Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits.

6. Contact

For privacy inquiries, contact us at contact@fields-iq.com.