Before You Begin

A quick checklist to get the most out of our troubleshooting apps.

Our Pro Families Apps (QSRPro, NursePro+, FixEngine) are designed to help teams bring equipment online faster, reduce downtime, and follow consistent activation and troubleshooting steps. Before you start a session, take a moment to review the points below.

1. Who Should Use These Apps

Our troubleshooting apps are intended for:

• Store managers and shift leaders
• Crew members responsible for equipment startup or basic troubleshooting
• Franchise or operations staff overseeing multiple locations
• Home users troubleshooting appliances

You do not need to be a certified technician. The system is built to guide non‑technical users through structured steps.

2. What You'll Need

Before you begin, make sure you have:

• Access to the equipment you're working on (e.g., oven, fryer, refrigerator, HVAC unit)
• Basic equipment details, such as brand or type, if available
• Any relevant procedures your organization requires (e.g., escalation rules, safety steps)

3. Safety First

Important: Our apps are guidance and workflow tools. They do not replace manufacturer instructions, safety procedures, or your company's policies.

Always:

• Follow equipment manuals and safety labels
• Use proper protective equipment where required
• Respect lockout/tagout or "do not operate" tags
• Stop and escalate to a qualified technician if a step feels unsafe or unclear

4. How the App Will Guide You

When you start a session, the app will:

• Ask you to select the equipment or device you're working on
• Walk you through a series of clear, step‑by‑step checks
• Capture what you observe so your team and service providers have better context
• Help you decide when to resolve on site and when to escalate

You can move at your own pace. If you're not sure about a step, you can pause, ask a manager, or escalate according to your procedures.

5. When to Escalate

You should escalate to a manager or technician when:

• You see signs of electrical, gas, or fire risk
• You smell gas, burning, or unusual odors from equipment
• The equipment is physically damaged or leaking
• The app instructs you to stop and escalate
• Your organization's policy requires technician involvement

6. Data and Activity

Your actions may be logged for operational, training, and quality purposes. This helps your organization understand patterns, reduce repeat issues, and improve equipment uptime.

7. Ready to Begin

When you're ready, select your equipment in the app and follow the on‑screen steps. If something doesn't look right, stop and check with your manager.

Fields‑IQ LLC
Email: support@fields-iq.com